The purpose of this blog post is to answer some of the most frequently asked questions. You will be well informed when you have reviewed all the topics pertaining to the most common questions. Prepare yourself this will be a long but informative article. Without further ado let’s dive straight into it with question number #1.
#1 Where can I buy SBi Group products?
New SBi Group products are exclusively sold by Official SBi Group distributors, who warrant the authenticity of your SBi product and ensure its guarantee. If you have a project in mind, request a free quote over our website, email or by calling us directly on 0333 300 1291. We will process your enquiry and allocate your project to the closest to you Official SBi Group distributor.
#2 How to identify an official SBi Group product?
SBi Group products should be only purchased from Official SBi Group distributors, who are authorised to sell and maintain SBi products. With the necessary skill, training, know-how and special equipment on site, they guarantee the authenticity of each and every part of your SBi product and can ensure its reliability over time.
#3 Where can I find the price of all different types of SBi Group products?
All our products are custom made which means that you need to provide us with your project specification in order to receive a price. For any enquiries about prices for specific models please contact us using the form below.
#4 What is the difference between opening size & overall size?
The first thing you have to know is that products are divided into four main categories: Roller doors, Sectional doors, Aluminium security and Steel security doors.
Aluminium products
Roller doors and aluminium security shutters are priced based on overall width and height (including plates and guides).
Steel products
Steel security shutters are priced on overall width and height (including plates and guides).
Sectional products
Sectional doors are priced on opening width and height (excluding plates and guides). They require a minimum of 80mm of space on each side for the guides and a minimum of 80mm of headroom space for manual and 120mm of headroom space for automatic sectional doors.
Overall height
Calculated by adding the guide height to the plate size. On face fix installations, please make allowance for the bottom rail projection within the guide channels and the bottom “guide” channel as necessary.
Overall width
Calculated by identifying the appropriate guide channels and ensuring their width is added to the required opening width in the case of face fix installations.
#5 How to identify which product is right for my project?
The points below will navigate you in the process of choosing the correct product for your project.
- Application and level of security.
- Location and access requirements.
- Number of users operating the shutter or roller garage doors.
- Planning restrictions.
- Budget.
- Appearance (including finishes and colour options).
- Fixture type – face or reveal.
- Is there sufficient room for the shutter box and guide rails?
- Is there an availability of a suitable power supply?
- How thick are the walls?
- Is the shutter for a doorway?
- Is the floor levelled?
#6 What does the SBi Group guarantee cover?
Guarantee is an invaluable aspect of your new door so naturally, this is a common question. Under warranty, SBI Group will work to repair all defects related to their products in which the defect is proved to be a result of material or manufacturing fault. We will either exchange the defective product for the same product (if not available, the product must be of equal or lesser value), repair the defective product, or provide a refund due to a reduction in cost. SBi Group does not assume costs associated with dismantling, installing or delivery of products. The replacement parts of a defective product become the property of SBi Group as well.
#7 How long is the guarantee?
The purchaser is contracted a warranty that covers the safe and reliable functions of SBi Group’s products for a limited period of time commencing the date of purchase.
I) For H39, H40, – 5 years on the electrical motor and 3 years on the roller door commencing the date of purchase.
II) H55 Economy package – 5 years on the electrical motor and 2 years on the roller door commencing the date of purchase.
III) H55 Premium package – 7 years on the electrical motor and 3 years on the roller door commencing the date of purchase.
IV) Standard & Platinum Package – 5 years of full warranty on roller doors and up to 10 years warranty on sectional doors (subject to change based on the model).
V) Budget Package – 2 years of full warranty on roller doors based on normal use.
VI) For H77, H105 & Roller Grille Roller Door Economy package – 5 years warranty on the motor & the curtain and 2 years warranty on the spring system based on normal use.
Warranty Registration – an optional 1-year warranty extension is available to customers if they register their product online (subject to change based on the model).
#8 How to maintain your door?
You get the most out of your door if you maintain it as a customer. In case of any uncertainty regarding the maintenance of our products, contact us.
Maintenance of garage doors and roller shutter doors includes the following:
- Apply oil products to all pivot points
- Check screws and clamped connections for tightness
- Keep the running tracks clean (do not apply grease to the running tracks)
- Springs should be replaced after approximately 15 000 operation
- Do not apply oil products to the locks
- Check all parts and replace any worn components when necessary
The above-mentioned maintenance should be conducted immediately after the door is fitted and after every 5,000 operations of the door (open/close) and/or at least once a year.
#9 How can I look after my product?
When cleaning garage doors and roller shutter doors, keep the following in mind:
- The door and frame (if present) should be washed with a mild soap-based solution regularly to prevent residue buildup (salt, dirt, and other corrosive substances)
- If the product is installed alongside a salt-based body of water, the above-mentioned cleaning process should be conducted at least every two months
- Corrosive substances such as acid, alkaline, salt, etc. should be cleaned off the product on a regular basis. Failure to do so will result in deterioration of the finish, and thus will not be covered under SBi Group’s warranty.
- If the door requires repainting – contact SBi Group. If the customer paints the product themselves, the warranty is void.
#10 Can I repair my garage door by myself?
No, you should not repair your garage door by yourself! We need to be crystal clear in this case. Any problems with a door purchased from an official SBi Group distributor should be addressed to the distributor who installed it. You must do this if you wish to be eligible for the warranty. It is possible that the warranty will be voided if the distributor states that the door was touched by someone else.
#11 Are SBi products resistant to extreme conditions like snow or cold?
Yes, our products are resistant to extreme conditions to some degree. For example, the curtain can operate in all kinds of temperature anomalies. On the other hand, a safe operating temperature range for the springs and the motor is between -20°C to +60°C.
With this, we conclude today’s blog post. We took a look at the most common questions and their respective answers. As always if you have more inquiries do not hesitate to ask us.