Warranty Information

Warranty Period

The purchaser is contracted a full warranty that covers the safe and reliable functions of SBI Group’s garage and roller shutter doors for a period of 5 years commencing the date of purchase. The warranty period for the replacement of garage and roller shutter doors begins after a purchase is made.

The purchaser is given a 5 year guarantee from the date of purchase on the springs, wire cables, track rollers, hinges and guide rollers of garage doors in normal use, whereby normal use constitutes no more than 5 door operations (open/ close) per day).

The door mechanism and steel frame (if applicable) is covered by the 5-year limited* warranty period. Requirements Warranty claims are only applicable in the country where the garage door was purchased. The product must have been purchased through our authorised distribution channels. The limited warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under the warranty.

Product Performance

Under warranty, SBI Group will work to repair all defects related to their products in which the defect is proved to be a result of material or manufacturing fault. We will either exchange the defected product for the same product (if not available, the product must be of equal or lesser value), repair the defected product, or provide a refund due to a reduction in cost. SBI Group does not assume cost associated with dismantling, installing or delivery of product. In addition, replaced parts of a defected product become the property of SBI Group.

The warranty does not cover damage caused through:

  • Normal wear and tear
  • Improper installation
  • Negligent care and maintenance
  • Improper initial and subsequent operation
  • Negligent or deliberate destruction
  • External influences such as fire, water, salts, alkaline solutions or acids
  • Abnormal environmental influences
  • Mechanical damage through improper transport and fitting
  • Priming and other surface protection treatments
  • Incorrect application of surface protection treatments
  • Late application of surface protection treatments
  • Repair completed by non-qualified personnel
  • Use of non-SBI Group approved parts
  • Removal of or making the product number unidentifiable

How to Maintain your Door

Always consult an SBI Group specialist if there is any uncertainty in the maintenance of our products. We have developed a strong relationship with various installation companies in various locations that are able to offer a regular maintenance service for one of many of our products. Please refer to the SBI Group International Ltd. website for additional maintenance details and information on installers near you.

Additional maintenance of garage doors and roller shutter doors includes the following:

  • Keep the running tracks clean (do not apply grease to the running tracks)
  • Springs should be replaced after approximately 15,000 cycles
  • Do not apply oil products on the locks
  • Clean door with water and mild-soap once a year

We recommend that the above mentioned maintenance should be conducted after every 5,000 cycles of the door (open/close) and/or at least once a year.

Cleaning

The door and frame (if present) should be washed with a mild soap-based solution regularly to prevent residue buildup (salt, dirt, and other corrosive substances) and help maintain the aesthetic appearance of the product. If the product is installed alongside a salt based body of water, the above mentioned cleaning process should be conducted at least every two months. SBI Group recommends the cleanup of all other components on a regular basis to prevent residue buildup as well.

Corrosive substances such as acids, alkalines, salts, etc. should be cleaned off the product on a regular basis. Failure to do so will result in deterioration of the finish, and thus will not be covered under SBI Group’s full warranty. If the product is within the warranty period and you would like to have it repainted, please contact SBI Group for further information on repainting the garage door. Failure to do so, will result in the termination of the warranty.

Steel & Aluminum Roller Doors

SBI Group roller steel and aluminum doors are a powder coated finished product and do not require immediate re-painting. They are resistant to damage that can occur at any given time through the product lifecycle. Minor surface damage can be easily repaired through the use of touch up sprays or sticks without impacting the warranty of the product. For further protection against minor surface damages, we always have our steel door products poly-wrapped at the factory prior to installation. SBI Group garage and roller shutter doors require little maintenance and preparation prior to installation to ensure years of trouble-free functionality.

How to Make a Claim

SBI Group products are manufactured to the highest of quality standards and only after thorough quality assurance testing is conducting, will the product leave the facility. Should a customer have any concerns or complaints regarding one or more of our products, please contact the distributor that supplied you with the garage door  and provide the following information:

  • Your full name, property address and telephone number
  • Original invoice with date of purchase and value of product
  • Product description/door type and product number
  • A detailed description of the defect (if possible provide images of defect)

An assessment of the claim will be completed and this may require an on-site inspection by an SBI Group personnel. In the event that a warranty claim is denied, the customer may be liable for costs related to the on-site inspection. Customers of SBI Group products are strongly encouraged to read, understand and follow through with the instructions for care and usage displayed on the stickers at the back of a product.